Refund Policy

This Refund Policy explains what you are paying for, how billing and cancellation work, and when you can get your money back. It forms part of our Terms of Use. We want you to be satisfied with Ads Core — if it is not right for you, tell us and we will make it right within the terms below.

1. What you are buying

Ads Core is a software subscription: an AI assistant that manages Meta (Facebook and Instagram) advertising for you across Telegram, a web workspace and connectors for ChatGPT and Claude. It is delivered digitally — access is provisioned to your workspace, there is nothing to ship.

Plans are billed monthly in US dollars (USD): Start — $19/month, Team — $29/month, and Custom plans priced individually by agreement. Every plan includes all features and all channels; plans differ only in scale (how many Business Managers, admin-panel users and Telegram operators). Current pricing is always shown on our pricing page. Prices are exclusive of any sales tax or VAT, which is calculated and added at checkout where applicable.

2. Billing & renewal

Subscriptions are charged in advance for each billing period and renew automatically at the end of that period until you cancel. The price and billing period are shown to you before you confirm the purchase, and a receipt is emailed to you for every charge. Payments are collected by our authorized third-party payment provider, which acts as the merchant of record for the transaction; your bank or card statement may therefore show that provider’s name rather than “Ads Core”.

If a renewal payment fails, we may retry it and will notify you. If it remains unpaid, we may suspend access until the balance is settled.

3. 14-day money-back guarantee

If you are not satisfied with Ads Core, you can get a full refund of your first subscription payment within 14 days of that payment. No justification is required — write to us and we will refund it in full and close the subscription. This applies to the first paid period of a new subscription.

4. Refunds after the first period

For later billing periods, we will refund a renewal charge in full if you contact us within 7 days of that charge and have not made substantial use of the service in the new period (for example, you forgot to cancel and did not use the assistant). Beyond that window, payments for a period already started are non-refundable, and cancelling stops future charges rather than refunding the current period — but see §9, because we would rather resolve a genuine problem than stand on a rule.

5. Cancelling your subscription

You can cancel at any time by emailing hello@ninecor.com with the subject “Cancel subscription”, or by asking your account manager. Cancellation stops all future charges. Your access continues until the end of the period you have already paid for; we do not cut you off early. There is no cancellation fee and no minimum contract term on the Start and Team plans. To also have your data erased, see Data Deletion.

6. Advertising spend is not refundable by us

This is the most important thing to understand about how the money works. Your Ads Core subscription fee is separate from what you spend on advertising. Advertising budgets are charged to you directly by Meta under your own agreement with Meta, using your own payment method on your own ad account — that money never passes through us, and we cannot refund it. Refund or billing questions about advertising spend must be raised with Meta.

The assistant creates campaign objects paused and never activates or spends without your explicit action, so advertising spend only ever begins when you decide it does.

7. How to request a refund

Email hello@ninecor.com with the subject “Refund request” from the email address associated with your account, and include:

1. the email or workspace the subscription is under;
2. the date and amount of the charge (or the receipt/order number from your emailed receipt);
3. optionally, what went wrong — it helps us fix it, but it is not a condition of a refund under §3.

We acknowledge every request within 2 business days and tell you the outcome.

8. How refunds are processed

Approved refunds are issued to the original payment method, in the currency of the original charge, and are initiated within 5 business days of approval. How quickly the money appears depends on your bank or card issuer — usually 5–10 business days after we issue it. We do not charge a fee for processing a refund. Where a refund is issued, access to the paid service ends.

9. Exceptions

We may decline a refund where the request falls outside the windows above, where an account has been terminated for breach of our Terms of Use, or in cases of evident abuse (for example, repeatedly subscribing and refunding). Custom/enterprise plans are refunded according to the individual agreement signed for them.

Outside all of this: if something went genuinely wrong on our side — the service was unavailable, or it did not do what we sold you — write to us anyway. We would rather fix it or refund you than argue about a window.

10. Disputes & chargebacks

If you believe a charge is wrong, please contact us before opening a dispute with your bank — we can almost always resolve it faster and refund you directly. Filing a chargeback without contacting us may result in the account being suspended while the dispute is investigated.

11. Your statutory rights

Nothing in this policy limits any mandatory consumer-protection rights you may have under the law of your country of residence, including, where applicable, a statutory right of withdrawal for digital services. Those rights apply in addition to the guarantees described above.

12. Contact

Questions about billing, cancellation or refunds: hello@ninecor.com, Individual Entrepreneur Ninecor, Georgia, Zugdidi Region, Narazeni Village, Kondrate Tatarishvili street, N18.